Lee is able to captivate audiences as he shares his incredible front-line experience as a leader in the Walt Disney World® Resort.

Disney Institute is a recognized leader in experiential training, leadership development, benchmarking and cultural change for business professionals across the globe. Disney Institute programs provide a unique opportunity to "experience the business behind the magic" of Disney's core business products:

Disney's Approach to Quality Service showcases how Disney is able to understand the psychographics and demographics of Guests' needs, using a sound service infrastructure, ongoing research, and quality service standards that exceed Guests' expectations. Participants discover how attention to detail creates a consistent, world-class service environment for both employees and consumers.

Disney's Approach to Leadership Excellence program will allow participants to take the fundamental leadership philosophies guiding the success of the Walt Disney Resorts and adapt them to their organization. This program guides participants in learning proven leadership philosophies used to exhibit the values and behaviors that generate results - period.

Disney's Approach to People Management motivates organizations wishing to benchmark the Disney corporate culture, which is driven by inspired Cast Member (employee) pride and ownership. Participants explore proven techniques used to select, train, retain, and communicate with employees that will sustain a supportive and interactive culture.

Disney’s Approach to Brand Loyalty shows how the powerful relationship between experiences and a brand generates superior bottom-line results through greater customer and employee loyalty. Participants explore techniques used to retain customers for life and identify reliable strategies to deliver more effectively on your organization's brand.

Disney’s Approach to Inspiring Creativity studies how The Walt Disney Company taps into its workforce for creative solutions and inspiration. Participants examine how leaders bring together organizational identity, structural systems and a collaborative culture to create a steady flow of ideas that result in innovative products, service and experiences.
 

Click here to find out more about Disney Institute and the Executive Speaker Series featuring Lee Cockerell.