Lee is able to captivate audiences as he shares his incredible front-line experience as a Leader in the Walt Disney World® Resort.

The Disney Institute is a recognized leader in experiential training, leadership development, benchmarking and cultural change for business professionals across the globe. Disney Institute programs provide a unique opportunity to "experience the business behind the magic" of Disney's core business products:

The Disney Approach to Quality Service allows participants to explore world-renowned Disney principles for service excellence. Participants probe into how to match their organizations’ service standards with delivery systems to promote and ensure quality.

The Disney Approach to Leadership Excellence program will allow participants to take the fundamental leadership philosophies guiding the success of the Walt Disney Resorts and adapt them to their organization. This program guides participants in discovering firsthand, the leadership principles that are at the core of Disney’s organizational strength.

The Disney Approach to People Management is ideal for leaders to affect the culture through hiring, training, communication, and recognition policies of their organizations. Participants discover the value of creating and maintaining a successful culture that supports retention, productivity and the organizations goals.

Disney’s Approach to Customer Loyalty explores how to adapt your organizational resources to fulfill the expectations of your customers and keep them coming back. Participants discover firsthand, the value of creating a loyalty based organization.

Disney’s Approach to Organizational Creativity focuses on the Disney reputation for creativity in its products and in the organization itself. This program provides professionals with insight into the creation of a corporate climate that inspires employees to dream it and supports them to do it!
 

Click here to find out more about the Disney Institute and the new Executive Speaker Series featuring Lee Cockerell.