Month: July 2016

In this episode of Creating Disney Magic, Lee Cockerell shares how a relationship Lee built at Marriott led to an eventual job offer at Disney. Relationships and connections you make…

Lately, it seems we hear about a new tragedy every day. Even Disney World, the happiest place on earth, is not immune from tragedy. In this episode of Creating Disney…

Do you ever find yourself wondering if it is time to leave your job? Do you wish it was Friday, even though it was only Monday morning? Showing up every…

We have many examples of customer service stories in our lives. Most of them are bad. In fact, we probably have come to expect poor service. There are times when…