My newest book, Career Magic, is now available on Amazon. Click HERE to get a copy. Career Magic is a unique book full of priceless advice and insightful experience. In…
Year: 2016
How to Be Consistent with Employee Discipline (Podcast)
When it comes to employee discipline, you must remain consistent and fair. At Disney World, with over 73,000 cast members, the only way to remain consistent and fair is to…
Working with Remote Teams (Podcast)
It is becoming more common to have team members who are working from remote locations. In this episode of Creating Disney Magic, Lee tackles the challenge of communicating and leading…
Expert Interview Series with John Mattone
I recently did an interview with John Mattone for his expert interview series. In this interview, I talk about diversity, leadership, customer service and more. You can read this interview…
The Value of Unannounced Visits (Podcast)
When Lee Cockerell was the Executive Vice President of Walt Disney World, he would schedule visits at various properties. But he also made sure he visited the properties unannounced as…
How to Balance Between Service and Budget (Podcast)
Creating Disney Magic has hit the 100 episode milestone. Lee Cockerell and Jody Maberry reflect on the past 100 episodes and then answer a listener question. Lee talks about the…