“Everything is hard until it becomes a habit.” Knowledge has never been easier to find. We can read books, attend workshops, listen to podcasts, and watch experts share their best…
Month: June 2026
Service Recovery Leads to Loyal Customers
“The goal is not to win the argument. The goal is to keep the customer.” When leaders think about customer loyalty, they often focus on delivering a flawless experience. While…
Encourage Your Team to Take Ownership of Problems
“When people know their ideas matter, they want to do a better job.” Many leaders believe that the only way to get employees to take true ownership of an operation…
Talk About Service Recovery With Your Team
“A lot of customers will point out things we don’t even know we’re doing wrong.” When most people think about customer service, they focus on getting things right the first…
Does Self-Confidence Improve Customer Service
“If you’re not getting exposed to those new thoughts or new ideas, then you’re not effectively advancing the way you’re serving.” When we think about world-class customer service, we often…