Answering Those Tough Questions

Remember when answering tough questions to: 

  • Understand that everyone is not going to agree with your point of view,
  • Tell the truth,
  • Be cool, calm, and collected, 
  • Don’t abuse your authority or position to make the person asking the questions feel insecure for asking it,
  • Understand that sometimes you and the other person will just have to agree to disagree.
  • Stay professional


Just make sure that you have anticipated and thought about the possible questions you might be asked as a eader and that you have a point of view. Often our point of view is an official Company point of view on an issue.  We, as leaders, should be supporting our organization’s point of view on issues when we answer questions related to our organization’s position or policies.  For instance, when I was at Disney and was asked what our attendance my  answer was, “We do not give out that information.”  Even if we know the attendance, it was our company policy not to give it out.


Our personal opinions and our Company policies are two different things.  This is a good thing to keep in mind when answering questions.   . . . Lee


Question:  Why Don’t You Pay More

 For My Position?


Now this is a question that you will surely hear during your career as a leader.  Your children will probably even ask you this about their allowance.  I have either asked or been asked this question repeatedly for 40 years.


The fact of the matter is that every position has a market value.  Every position has a minimum and maximum salary set by economic conditions.  Pay and benefits are driven by market conditions, competition, and the ability to hire and retain people for an particular position.  At Disney we always tried to stay above market rates for pay and benefits.


The real benefit at the Walt Disney World® Resort was that there is great opportunity.  Cast Members can develop themselves and be promoted to positions that pay more than the one they are in.  You will probably hear, “That is what your position pays; but if you want to work on getting into other positions at the Walt Disney World® Resort that pay more, then I will be willing to help you do so.”


We had other services and programs too, such as tuition reimbursement, complimentary ticket media, Main Gate Passes, Silver Passes, Merchandise discounts, and so on.


We had an excellent health-care plan, and we had good 401(K) plans and pension plans.  We haf good vacation and personal time off, and we had excellent sick-leave benefits.  We had an excellent recasting system where Cast Members could move to other positions, and we had excellent rewards and recognition in place for good performers.  As you can see, we had a lot!


At the end of the day, it is the opportunity to move into higher paying positions that is worth the most.

We were willing to help people who wanted to move up get the experience and education and training to do so.  We had thousands of examples of Cast Members who did just this.  I don’t know if you agree with this answer, but it is what I believe is true . . . and I think that it is the correct point of view.


A couple of other big benefits of working at the Walt Disney World® Resort was that we had great leadership, and we had a wonderful environment.

 Try to think about all of the hard questions you are going to be asked when you are in a leadership position including being a parent and prepare yourself in advance to answer them….. Lee



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