You First, Them Later

We all get frustrated with people who don’t get it! My advice is for each of you to do your best and forgive yourself. That is a quote from my father in law, Admiral Charles Payne. As Ghandi said, “Be the change you want to see in the world.”

Mr. Cockerell,

I have enjoyed your Disney book, Creating Magic!  I listen to it as I drive to work; it inspires me! 

I am a Quality Manager for a small business.  As you believe, I too believe in training and investing in our employees.  In addition, I know that “exceeding” customer expectations is paramount for keeping one’s business alive.  However, I am struggling to find ways of bringing your vital practices to our company.  With the economy as it is, many people are reluctant to take the time to make needed changes; they don’t always realize the potential benefits to be had while in survival mode.

All that aside, thank you for “creating [a little bit of] magic” during my morning drives.  I’ll strive to keep your words with me and make a difference.


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