We all get frustrated with people who don’t get it! My advice is for each of you to do your best and forgive yourself. That is a quote from my father in law, Admiral Charles Payne. As Ghandi said, “Be the change you want to see in the world.”
I have enjoyed your Disney book, Creating Magic! I listen to it as I drive to work; it inspires me!
I am a Quality Manager for a small business. As you believe, I too believe in training and investing in our employees. In addition, I know that “exceeding” customer expectations is paramount for keeping one’s business alive. However, I am struggling to find ways of bringing your vital practices to our company. With the economy as it is, many people are reluctant to take the time to make needed changes; they don’t always realize the potential benefits to be had while in survival mode.
All that aside, thank you for “creating [a little bit of] magic” during my morning drives. I’ll strive to keep your words with me and make a difference.