In this episode of Creating Disney Magic, Lee Cockerell answers two listener questions, both about attitude. At the end of the day, attitude makes the difference in your organizational culture.
Attitude impacts the way you serve customers and guests. Attitude will set you and your organization apart. If employees have a bad attitude, it is because managers allow it. It has to be dealt with promptly.
But even a good attitude can’t overcome poor performance. Being nice only goes so far. Being nice and acting professional is a given. It has to be there. But if you can’t perform, attitude can only take you so far.
Leaders have to deal with the whole person, not just the pieces they want to deal with.
If you feel like you’re getting a poor attitude it’s likely that you need a vacation. Magical Vacation Planners can help you. You can reach them at 407-442-2694.
Resources
Have an excellent career by learning from Lee: Career Magic
Lee’s website: https://www.leecockerell.com/