Becoming a Servant Leader

servant leaderA title does not make you a leader.

Not even a fancy title that sounds important.

A title may make you a manager, but not a leader.

In fact, the bigger your title, the less you need to think of yourself and more about the people who count on you.

It’s not about me. It’s about them.

When I ran Disney World, it was my priority to create an environment where people wanted to come to work every morning. If I created a place where everyone mattered and they knew they mattered, people would look forward to coming to work, they would take care of the guest.

It was not about me, it was about the cast members. I was there to serve the cast member so they could serve the guest.

As leaders, we were there to serve the cast member. Not tell them what to do. Our actions made cast members feel respected and included and part of something magical.

One of the most important things a leader can do is clear the way so people can do their job without obstacles.

If you want to be a servant leader, here are two question to ask your employees every day;

What do you need?

What can I do for you?

If you act as a servant leader, you will be a role model for the people around you. What you teach your employees, they teach their employees.