I just returned from Istanbul where I spoke to a group of professionals from Proctor and Gamble. What an impressive group. My last post told you all about the bad service I got in September. This trip I had a lot of great service starting with the Hilton at Newark Airport. They were very effecient and gave great service. The airport transportation was excellent as well at the food in the hotel. I had really top notch experience at the Swissotel in Istanbul. What a great hotel. And finally my round trip on Delta was excellent as well as well as my final leg on Jet Blue. These experiences give me hope for the future of service around the world.
Today blog post is on FOCUS….
Focus: “paying close attention to something.” You can focus using a magnifying glass, a telescope, binoculars, or your brain!
Schedule a two-hour walk of your business for one purpose only: to focus on each and every person you come into contact with.
Ask them if there is anything YOU can do to help them get their jobs accomplished more effectively and efficiently.Ask them what one or two wishes they have for the business. Schedule these walks often and make sure you follow up with what your employees tell you or they will quickly stop telling you how to fix the business. The more often they see you, the more comfortable they will become. If your follow-up is excellent they will then begin to trust you. Trust is what moves an organization from good to great….Focus matters….Lee