I Learned A Lot From Bill Marriott and His Dad

Hi Everyone…Bill Marriott is one of the best leaders out there. I was lucky enough to work for him for 17 years. I joined Marriott when they had 36 hotels in 1973. When I went to Disney in 1990 they had 800. I think they have 4,000 today.  I am sure you will enjoy the latest post from his blog….Lee

My father liked to say, “Success is never final.”  Before the paint dried on a brand new Hot Shoppes restaurant, he was already signing a deal for the next one.  He had high expectations for his associates (especially me) and he always wanted to pursue excellence.

When my dad decided I should be president of our company, I thought about and developed my twelve rules of success. They’ve served me well and I hope you’ll find them useful in your career.

  1. Challenge your team to do better and do it often.
  2. Take good care of your associates, and they’ll take good care of your  customers, and they’ll come back.
  3. Celebrate your peoples’ success, not your own.
  4. Know what you’re good at and keep improving.
  5. Do it and do it now.  Err on the side of taking action.
  6. Communicate by listening to your customers, associates and competitors.
  7. See and be seen.  Get out of your office, walk the talk, make yourself   visible and accessible.
  8. Success is always in the details.
  9. It’s more important to hire people with the right qualities than with specific experience.
  10. Customer needs may vary, but their bias for quality never does.
  11. Always hire people who are smarter than you are.
  12. View every problem as an opportunity to grow. 

Please leave me a comment and let me know which rules you really like.  I’m Bill Marriott and thanks for helping me keep Marriott on the move.

– See more at: http://www.blogs.marriott.com/marriott-on-the-move/2014/02/12-rules-for-success.html#sthash.xkEAO1fI.dpuf

 

1 Comment
  1. My favorite is Communicate by listening to your customers, associates and competitors. In particular the competitors part. Most people don’t listen to competitors. You can see so many things if you pay attention.

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