New Post: Here are three links to a recent interview I did with Lead Or Be Led. They are approximately 18 minutes each about Leadership, Management and Customer Service Excellence.
http://algetler.com/the-customer-rules-lee-cockerell/ Interview #1
http://algetler.com/creating-disney-magic-customer-rules/ Interview #2
http://algetler.com/disneys-lee-cockerell-plainly-spoken-leadership/ Interview #3
