I hope you all are ready to have a great weekend. I just came back from speaking to Edina Realty in Minnespolis/Saint Paul. What a great company. They sell almost 500 houses a week in Minnesota and Western Wisconsin. The key to their success is their inclusive, respectful culture where they focus on making each individual agent more successful through extensive education and training. They understand and practice the three things I talk about in my speeches. Hire and promote great people, train and test them and create a culture where everyone loves going to work in the morning because of the way they are respected, included, trained and developed.
I just received a really nice review on my new book, The Customer Rules. He received a preview copy. The book will be out March 5 and can be ordered now. The link to his review is: