Good Morning Everyone
If you want to learn what perfect service looks like so you can improve service in your own organization, then take a Disney cruise. I have not been on a Disney cruise for awhile so this was a great lesson for me in what perfection looks like.
This is a chance to learn about excellence and to have fun at the same time.
Priscilla and I took our two grandsons, Jullian, 14 and Tristan, 8 on a three day cruise on the Disney Wonder last week since their mother took their sister Margot, 11 to the US Open in New York in September. We have to be fair you know.
The quality of the whole experience was quite remarkable. From arrival at the port to embark on your cruise through disembarking everything runs smoothly. When something does go wrong it is fixed immediately.
Our room host, Weekly from Costa Rica did an excellent job of not only meeting our every need but he anticipated what we might need before we asked. Our stateroom was immeaculate every day.
Our servers in thg restaurants, Faisal from Indonesia and Kate from Australia become good friends before we finished our three day cruise. Their service was perfect. They really knew how to pay special attention to Jullian and Tristan. Tristan ordered the same thing for every dinner, Chicken Tenders with French Fries and fresh fruit for an appetizer. Jullian had steak at every dinner. The food was excellent from appetizers to desserts.
The Dining room manager Textas did a great job of managing each and every dining experience and still had time to go by and check in with each table.
One of the officers Rijad even stopped by to tell me how much he enjoyed my book and website. Now that is my kind of guy. He made me feel special.
We appreciated spending some time with Captain Henry Anderson and watching him interact with passengers. He is a great role-model for leadership.
I am sure I have forgotten a few people to mention. They all to a person did a great job.
My grandchildren really enjoyed the clubs for teens and for the club smaller kids too. We did not see Jullian until after one a.m. every morning. Well, we did not actually see him. He told us he got in after one in the morning, plus he made lots of new friends.
For your organization or for you personally, it is never to late to get better. It is very difficult to understand excellence if you have not experienced it personally. Reading about it and doing it are two different things….Lee
Lee, I completely agree. There is no greater customer service experience than on a Disney Cruise Line. I actually wrote a chapter about that service in my second book, “Who Hired These People?”. Great minds think alike!! Thanks for your insight.- Peter
Hi Lee,
We had the pleasure of dining with Faisal during our Disney Wonder cruise in April of 2008. What an amazing cast member! He was a lot of fun, and the time we spent with him was truly one of the highlights of our trip.
There are a lot of leadership lessons with the Disney Cruise Line. I’d love to say my Alaska cruise in 2011 onboard the Wonder will be a good learning experience, but I amy be too busy have a great time! But I’ll have the cast and crew to thank for that!
Have a great weekend!
Brian
Hello Lee,
It is so nice to hear that you and your family had a great time with DCL. I am a Shoreside DCL Cast Member and it means a lot to me, as a Cast Member, to hear about your experiences. We take great pride in the service we provide, and the product we support.
Your blog post was shared with several Shoreside & Onboard Teams, and it meant a great deal to all of us!
Happy New Year to you and your family!
Renee