Recently, Disney changed a policy and began to allow facial hair. Through guest surveys and rigorous examination, Disney realized an old policy had become a tradition. Facial hair on cast members did not tarnish to Disney image, or change the positive feelings guests have for cast members.
Traditions can get in the way in families, business, and your personal life.
In business, some policies are still in place only because they are already in place. They no longer serve the customer or add value to the business operation.
When was the last time you examined the behaviors in your organization to determine what you want to allow and what you want to change? Do you have policies that don’t allow you to serve your customers? Do you have behaviors that are not fair to all your employees? What traditions do you need to let go?