Month: April 2020

On this episode of Creating Disney Magic, I answer a listener question that may seem unique, but it is more common than you may think. A listener told me she…

Documenting HR issues is important for you as a leader and your organization as a whole. When I was at Marriott, I learned how to coach, counsel, and discipline employees.…

There is one activity every leader should do every day, and it may not be what you think. In my book, The Customer Rules, Rule #15 is Be Like a Bee.…

When you have free time, what do you do with it? Too many people let it get away without getting any value from it. But you can use free time…