“Getting better is not easy, but it’s the only way to be successful.” One of the biggest challenges leaders face is getting people to change. Especially the ones who have…
Category: blog post
Experience and Exposure Create Opportunity
“Your path doesn’t have to be traditional to be successful.” When people look at a career, they usually see the polished version. If you look online you’ll see people talk…
You Must Enforce the Rules Even For High Performers
“If you don’t enforce it, you’re giving permission.” Some of the hardest leadership decisions involve your best people. I’ve seen it many times. You have someone who is exceptional at…
Serving Internal Customers
“We have internal customers, and the business depends on them.” Early in my career, it was easy to focus on the “real” customer. The person standing in front of you,…
Have the Courage to Speak Up
“Somebody’s either got to step up, or people are going to start to step out.” When poor leadership affects moraLee Cockerell explains why courage and ethical leadership are essential when…
Getting Buy-In for High Standards
“Storytelling helps people understand where they fit in creating the magic.” Leaders often ask me how to get employees to buy into higher standards of customer service. The first place…