“There’s no upside for not being nice.” I’ve heard people say, “You’re too nice,” like it’s a problem. I’ve never understood that. To me, being nice means being respectful. It…
Author: Lee Cockerell
Make it About Experience Not Price
, “Every decision comes down to one question: is it worth it?” When times get tough and prices go up, most people assume they’re going to get less. Less service…
Get Your Opportunity Through Persistence
“Anytime you can do more than everybody else, you’ll stand out.” I’ve met a lot of people in my career, but the ones who stand out are the ones who…
Train for Anticipated Problems
“Training is useless if it’s not enforced.” People often ask me how we kept customer service strong when our teams were growing fast. It was simple. I didn’t guess what…
Serve Customers By Saving Time
“When you respect time, you build trust and your reputation grows.” People often think time is the problem. It’s not. The problem is how we manage ourselves. I learned that…
A Good Manager is an Auditor
“Every leader’s job is to inspect what they expect.” When people hear the word “audit,” most think of stress, paperwork, or someone poking around trying to find what’s wrong. The…