“People have experience and exposure that you don’t have and could learn a lot from.” One of the things I enjoy most about our Creating Magic Mastermind is watching people…
Author: Lee Cockerell
Get People In The Room To Solve Problems
“Your employees and your customers know everything you need to know. But will they’ll tell you?” Years ago at Disney, we had a French fry problem. Across the property, our…
Leaders Do Their Homework
“You’ll never know what your team knows unless you ask them.” When I was growing up, my mother would ask me if I had done my homework. It turns…
Be Candid and Save Time
“When you give people straightforward feedback, you’re preparing them for the future.” It took me too long to realize that getting to the point saves a tremendous amount of time.…
Become a Better Leader
“Are People Getting Better Because They Work With You?” For a long time, I was very good at getting things done. Give me a problem, and I would solve it.…
Honoring Heritage Doesn't Mean Staying The Same
“What seems insignificant to you may carry tremendous meaning for your customer.” Some things should never change. Others have to. When I think about companies like Hilton, Marriott, and Disney,…