Focusing on numbers and neglecting the customer has become too common. When times get tough, companies cut costs, often at the expense of customer service. Is that the right move?…
Month: January 2018
Overcoming the Experience Gap
Anytime you get a promotion, especially when you are young, you may face an experience gap. Whether the experience gap is real or perceived, you have to address it. When…
If You Need a Mentor, This Might Be for You
A common question I hear is, “Lee, will you be my mentor?” Unfortunately, the answer is no. I get the request so often I couldn’t possibly be a mentor to…
How to Build Trust With Your Supervisor
Building trust with your supervisor is an art. All of us, well, most of us, want to build enough trust so we get more autonomy and responsibility in our job.…
Building an Employee Referral System
At Disney World, we are always on the lookout for good people to become cast members. When we realized some of our best new cast members were referred by current…
Is it Your Job to Motivate Employees?
Often, people ask me about how to motivate employees. My answer…you shouldn’t motivate employees. Of course, you should provide appreciation, recognition, and encouragement, but your job is not to motivate employees.…