Month: April 2018

When you lose a customer, is it possible to win them back? Yes, it is possible, but don’t even try to win a customer back unless you are ready to…

Often, people ask me how to stand out in their job. Perhaps they want to know a secret. Something no one has told them before. But it is no secret.…

Want to create a magic environment around you? Start with gratitude. When you are around someone who is grateful, you can feel it, can’t you? I used to think about…

Too often, when we have a bad employee, we assume we made a great hire and something then went wrong with the employee. The truth is, you made a bad…