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Year: 2018
How to Avoid an Us versus Them Culture
Have you ever been in a situation at work where it seemed like it was Us versus Them? When you find this situation it often comes in the form of…
How to Win Back Lost Customers
When you lose a customer, is it possible to win them back? Yes, it is possible, but don’t even try to win a customer back unless you are ready to…
How to Stand Out in Your Job
Often, people ask me how to stand out in their job. Perhaps they want to know a secret. Something no one has told them before. But it is no secret.…
Creating Magic with Gratitude
Want to create a magic environment around you? Start with gratitude. When you are around someone who is grateful, you can feel it, can’t you? I used to think about…
Facing the Truth About Bad Hires
Too often, when we have a bad employee, we assume we made a great hire and something then went wrong with the employee. The truth is, you made a bad…