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Month: June 2020

June 30, 2020in blog post0by Jody Maberry

Share Your Opinion With Your Boss

When I was the Executive Vice President at Walt Disney World, I treasured my team coming to me with their opinion. They did not think of me as the big…

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June 23, 2020in blog post0by Jody Maberry

Your Organization Cannot Operate in Silos

When I was Executive Vice President of Walt Disney World, Operations and entertainment sometimes had a conflict. The live shows were tremendous, but at times the cost was concerning. There…

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June 16, 2020in blog post0by Jody Maberry

How to Recover From a Bad Decision

When you make a bad decision, the first thing you can do is apologize. Don’t hope people forget about it. They won’t. If you have done something inappropriate, it can…

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June 9, 2020in blog post0by Jody Maberry

How to Get Accurate Employee Surveys

When I was at Disney, cast member surveys brought to my attention some perceived me as playing favorites. It was like a gut punch to get the information.But you know…

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June 2, 2020in blog post0by Jody Maberry

How to Work with a Disappointed Customer

At every business, you are going to disappoint some customers. On this episode of Creating Disney Magic, we answer a listener question about customers getting upset or disappointed. The question…

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