When I was the Executive Vice President at Walt Disney World, I treasured my team coming to me with their opinion. They did not think of me as the big…
Month: June 2020
Your Organization Cannot Operate in Silos
When I was Executive Vice President of Walt Disney World, Operations and entertainment sometimes had a conflict. The live shows were tremendous, but at times the cost was concerning. There…
How to Recover From a Bad Decision
When you make a bad decision, the first thing you can do is apologize. Don’t hope people forget about it. They won’t. If you have done something inappropriate, it can…
How to Get Accurate Employee Surveys
When I was at Disney, cast member surveys brought to my attention some perceived me as playing favorites. It was like a gut punch to get the information.But you know…
How to Work with a Disappointed Customer
At every business, you are going to disappoint some customers. On this episode of Creating Disney Magic, we answer a listener question about customers getting upset or disappointed. The question…