If you can step away and your operation still runs like clockwork, you’re doing things right. One lesson I learned as a leader is that the first and foremost step…
Year: 2024
Making Everyone Feel Important
“One of the best gifts is when either your kids or somebody else says, thanks for all you do for me. You really helped me. I see things differently today…
When Mother Nature Impacts Customer Service
“Part of your training program for new hires is to look at these situations and say this is going to happen, and here’s the answer. Here’s what we say and…
Don't Give Customers a Reason to Visit Your Competitor
“Telling people what to do is good, but telling them how to do it is even better.” The difference between businesses that run smoothly while others fall apart is the…
Dealing with a Coworker Wasting Your Time
“You can either speak up or stay unhappy.” There is always a way to turn around time management issues at work. When I was at Disney one of our managers…
Lessons from the Latest Creating Magic Mastermind
“Every time you’re involved in a conversation with a group of people, you have the opportunity to learn something.” There’s something valuable to learn from every interaction. The 9th Creating…