“There is a clear difference between those who have their act together those who are just half there, not communicating well and not paying attention.” First impressions are made within…
Year: 2024
Everything Matters If You Want to Be World Class
“We all have expectations, and when you raise your expectations, everything gets better.” Paying attention to the smallest details can transform any organization into a world-class operation. During my days…
Organizational Change Management
“When you tell the truth, you get better results from your customers and, from your employees and your teams.” Organizational change is a constant in today’s fast-evolving business environment. If…
Responding to Bad Customer Reviews
“You always give customer the benefit of the doubt. Always give your employees the benefit of the doubt. If you’re not sure, give them the benefit of the doubt until…
Balancing Operational Needs
“Anticipate something is going to happen and make sure you’re prepared for it. The number one thing in your business ought to be safety” Balancing operational needs is like solving…
The Difference Between Training and Development
“Development’s hard. You have to have the guts to sit down and talk to somebody and tell them some hard news sometimes. Training’s easy. Everybody loves the training. You’re learning…