“I define creativity as the ability to have an idea. Everyone has a thousand ideas a day. I define innovation as the ability to get the idea done.” Creativity is…
Month: February 2025
Using Video for Customer Support
“Customers today really want that speed of answer. They are impressed when people who get back to them quickly and answer their questions.” Video can transform your customer service in…
Blending Operations and Experience Design
“If you have a dream, it you can’t just kind of follow it and expect it to happen. You have to chase it aggressively.” Blending creativity with strategy unlocks the…
Leading in a Family Owned Business
“You can’t buy passion. It develops inside you over something you developed and worked hard to created” When it comes to running a family business, one of the hardest transitions…