“When you start doing what everybody does, it’s hard to be noticed any longer. Professionalism gets you noticed.” Time and time again I see people underestimate the power of professionalism.…
Month: April 2025
Stories That Work
“Stories are emotional, and when you connect with people emotionally, it sticks.” Stories are the master teacher of the world. Over the years, I’ve seen firsthand that facts may fade,…
How to Handle Getting Laid Off
“Sometimes you have to make some sacrifices to recover from getting fired or laid off. And you usually come out better on the other end because it pushes you to…
Setting Customer Service Standards
“Until you actually spend time in the business and feel it and experience what’s going on, it’s hard for you to understand what you need to do to make changes.”…
Building Relationships With Your Team
“You’re always communicating. When you walk into a room, when you’re on the phone, when you say hello to somebody, you’re sending a message and they’re either believing more in…