“Somebody’s either got to step up, or people are going to start to step out.” When poor leadership affects moraLee Cockerell explains why courage and ethical leadership are essential when…
Year: 2026
Getting Buy-In for High Standards
“Storytelling helps people understand where they fit in creating the magic.” Leaders often ask me how to get employees to buy into higher standards of customer service. The first place…
Leading Through Anxiety in the Workplace
“If someone changes, something changed.” Anxiety doesn’t usually come from one event. It builds. When someone tells me they suddenly feel anxious at work, especially in a job they’ve loved…
How to Work With a Micromanager
“You need trust to operate at the higher levels of freedom.” I’ve worked for micromanagers. In fact, I left a job because of one. Micromanagement usually comes from insecurity. It…
Leadership is Getting Harder
“People don’t leave companies. They leave their leader.” Leadership is getting harder. There’s no question about it. When people tell me customer service is declining or that younger generations don’t…
Inspiring An Unmotivated Team
“Most motivation problems are leadership problems.” I meet a lot of leaders that say their teams are unmotivated. People are doing the bare minimum, meeting expectations but never exceeding them.…