“If you don’t enforce it, you’re giving permission.” Some of the hardest leadership decisions involve your best people. I’ve seen it many times. You have someone who is exceptional at…
Month: March 2026
Serving Internal Customers
“We have internal customers, and the business depends on them.” Early in my career, it was easy to focus on the “real” customer. The person standing in front of you,…
Have the Courage to Speak Up
“Somebody’s either got to step up, or people are going to start to step out.” When poor leadership affects moraLee Cockerell explains why courage and ethical leadership are essential when…
Getting Buy-In for High Standards
“Storytelling helps people understand where they fit in creating the magic.” Leaders often ask me how to get employees to buy into higher standards of customer service. The first place…
Leading Through Anxiety in the Workplace
“If someone changes, something changed.” Anxiety doesn’t usually come from one event. It builds. When someone tells me they suddenly feel anxious at work, especially in a job they’ve loved…