“Anxiety grows when we avoid the hard things.” A big mistake people make is assuming stress is simply something they have to live with. A certain amount of stress is…
Month: May 2026
Hire the Right People
“The most important lever you can pull as a leader is hiring the right people.” Over the years, I’ve learned that many business problems can be traced back to a…
You Are Putting on a Show Every Day
“When the curtain opens, everything matters.” Years ago, I started using a simple activity to help leaders think differently about customer service. I’d tell them that in the morning, when…
Building Trust After Layoffs
“Trust doesn’t come back with words. It comes back with actions.” Layoffs are one of the hardest decisions a leader has to make. Not just because of the people who…