“Leaders don’t need to have all the answers. They just need to know how to get the right answer quickly.” Unexpected challenges show up for everyone. They don’t check your…
Year: 2026
Be Candid About What You Believe
“If people don’t know where you stand, they’ll make it up themselves.” When I took on the role of Executive Vice President of Operations at Walt Disney World, I knew…
Be Able to Explain What You've Learned
“Experience only matters if you can tell someone what you got out of it.” When people ask me about career paths, they’re usually looking for a simple rule. Should you…
Inspiring People to Take Action
“If you can connect action to something emotional, people will stick with it.” Most people don’t have a knowledge problem. They have a follow-through problem. I see it all the…
You Know What You Need to Do
, “Progress doesn’t require perfection. It requires starting and staying with it.” Every year people talk about change. New goals, habits, and plans. And yet most of them don’t last…