You people will not be committed to you until they know you are committed to them.
Focus: “paying close attention to something.” You can focus using a magnifying glass, a telescope, binoculars, or your brain!
Schedule a two-hour walk of your business for one purpose only: to focus on each and every person you come into contact with.
Ask them if there is anything YOU can do to help them get their jobs accomplished more effectively and efficiently.Ask them what one or two wishes they have for the business. Schedule these walks often and make sure you follow up with what your employees tell you or they will quickly stop telling you how to fix the business. The more often they see you, the more comfortable they will become. If your follow-up is excellent they will then begin to trust you. Trust is what moves an organization from good to great….Focus matters….Lee