One of the chapters in my book Creating Magic focuses on ensuring as an organization you have policies and procedures which are reasonable and make sense for your customers. That…
Author: Lee Cockerell
Re-Think How You Think
Change the way you think and change your habits and you will change your life……Lee (more…)
Get The Golf Balls Right First!
Good Day Everyone I am sure many of you have seen this before. It is a good reminder for all of us. Read it and think about how you are…
Be Close In The Beginning and Check In Often
Twelve Ways Leaders Fail New Managers (more…)
We Grandparents Are Wise
The Right Way to Respond to Failure (more…)
Seven Service Guidelines
SEVEN SERVICE GUIDELINES FOR GUESTS The Seven Service Guidelines for Guests are really simple, as long as we teach each and every Cast Member: (more…)