“When you surround yourself with people who think differently, you see your blind spots.” When I worked at Disney, I learned early on that no one has all the answers.…
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The Disney College Program
“When you invest in people, they remember how you made them better.” When I first heard about the Disney College Program, I thought it was a clever idea. But after…
Time Management in a Digital World
“You’re not born disorganized. You become disorganized because responsibility grows faster than your systems do.” When I first started teaching time management, there were no fancy systems or apps.…
How to Talk About the Work You Do
“If you can’t clearly explain what you bring to the table, people won’t know, and if they don’t know, they can’t value it.” Over the years, I’ve met a lot…
Communicating Price Increases to Customers
“When you’re high quality and reliable, people will keep coming.” One of the hardest things in business is telling customers that prices are going up. Nobody likes to hear it…
Don't Let Your Customers Leave
“Don’t give your customers a chance to go try somebody else. They might not come back.” One of the easiest mistakes you can make in business is letting your customers…