“Technology always changes things, but AI is changing everything faster than ever before.” Throughout my career I have seen my share of technological changes. From calculators that required a handle…
Category: blog post
How to Fix a Professional Relationship
“Most of the time, when you’ve got a problem in your life, it’s at least partially your fault.” I’ve made my share of mistakes in leadership. One of the biggest…
Isolation Leads to Anxiety in the Workplace
“Half the battle in life is just talking about it and making sure people feel safe enough to do so.” After working with several universities and reading alarming statistics about…
Be Professional With Every Customer
“Usually, it’s not the problem that is the problem. It’s how you handle the problem that becomes the problem.” It is vital to be professional with every customer, no matter…
Everything Matters If You Want Exceptional Service
“People don’t know until they’re shown. Training gives your team confidence, and that’s where exceptional service begins.” When someone asked how to teach their team what exceptional customer service looks…
Creating a Customer Experience Model
“The only thing that’s going to matter are the people, nothing else.” When I think back to my time at Marriott and Disney, one thing has remained constant: customer experience…