“You’ve got to decide you are you’re different. You have the power and, opportunity to make people’s lives better, but are you doing it every day?” Inspiration isn’t just a…
Category: blog post
How to Organize Your Time
“When you start using that word later, later shows up faster than you can imagine.” Every day is a new opportunity to achieve your goals. A lot of people make…
How a Leader Should Communicate
“Is it hard to be a good leader? Yes, it’s hard. But it’s satisfying to have people you’re helping every day, being available for them, and sharing your knowledge making…
Making Your Operation Run in Your Absence
If you can step away and your operation still runs like clockwork, you’re doing things right. One lesson I learned as a leader is that the first and foremost step…
Making Everyone Feel Important
“One of the best gifts is when either your kids or somebody else says, thanks for all you do for me. You really helped me. I see things differently today…
When Mother Nature Impacts Customer Service
“Part of your training program for new hires is to look at these situations and say this is going to happen, and here’s the answer. Here’s what we say and…