“Resiliency is what separates dreams from results.” There’s a reason people are still talking about Walt Disney decades after his passing. The things that he built are certainly impressive. But…
Category: blog post
Leadership is Not About a Title
“Leadership is not about a title. It’s about your influence.” There are many people with impressive titles who struggle to lead. There are also many people without titles who have…
Getting Buy In to Deliver Better Service
“Getting better is not easy, but it’s the only way to be successful.” One of the biggest challenges leaders face is getting people to change. Especially the ones who have…
Experience and Exposure Create Opportunity
“Your path doesn’t have to be traditional to be successful.” When people look at a career, they usually see the polished version. If you look online you’ll see people talk…
You Must Enforce the Rules Even For High Performers
“If you don’t enforce it, you’re giving permission.” Some of the hardest leadership decisions involve your best people. I’ve seen it many times. You have someone who is exceptional at…
Serving Internal Customers
“We have internal customers, and the business depends on them.” Early in my career, it was easy to focus on the “real” customer. The person standing in front of you,…