“People don’t know until they’re shown. Training gives your team confidence, and that’s where exceptional service begins.” When someone asked how to teach their team what exceptional customer service looks…
Tag: Creating Magic
Building Relationships With Your Team
“You’re always communicating. When you walk into a room, when you’re on the phone, when you say hello to somebody, you’re sending a message and they’re either believing more in…
Learn More So You Are Worth More
“Get up to speed on how to use something, what it means, where you would use it, or why you have to understand it. Then talk to people about it.”…
Why Don't You Ask for Feedback?
“You don’t get in trouble for what you know. You get in trouble for what you don’t know.” Creating excellence is magic, and the secret lies in the details. From…
Explain What You Can Do For Me
“You have to figure out a way to stand out. Then whatever that thing is, tell people. Let them know here’s what I can do for you.” Unlocking opportunities isn’t…
Leading in a Family Owned Business
“You can’t buy passion. It develops inside you over something you developed and worked hard to created” When it comes to running a family business, one of the hardest transitions…