“When you’re high quality and reliable, people will keep coming.” One of the hardest things in business is telling customers that prices are going up. Nobody likes to hear it…
Tag: Customer Experience
Using Meaningful Customer Surveys
“Get to the point. Would you recommend us? Why? That’s all you need.” Surveys are everywhere these days. Businesses, universities, and organizations flood us with lengthy forms and endless questions.…
Why Don't You Ask for Feedback?
“You don’t get in trouble for what you know. You get in trouble for what you don’t know.” Creating excellence is magic, and the secret lies in the details. From…
Leaders Have Powerful Words
“Be careful what you say and do because your words are going to do harm or they are going to do good.” Words matter, especially when you’re leading a team.…
Responding to Bad Customer Reviews
“You always give customer the benefit of the doubt. Always give your employees the benefit of the doubt. If you’re not sure, give them the benefit of the doubt until…
Become a World Class Organization
“Poor and good are the same because they’re not great. And I think if you want to be world class, you have to have that attitude that poor and good…