Today, Jody and I are tackling the question of Matthew Miller. Many places are understaffed, so how can employees make the best of a bad situation in their work environment?…
Tag: Customer Experience
Moment of Truth for Customers
Today Jody and I talk about the moment of truth for customers. What is the moment of truth? It is that moment when your commercial comes in contact with the…
Your Attitude Can Save the Day
Today Jody and I are talking about an incident that happened to me recently. With all the credit card scams in the world I often wonder if I am next,…