“Get up to speed on how to use something, what it means, where you would use it, or why you have to understand it. Then talk to people about it.”…
Tag: Disney Leadership
Having Candid Conversations in the Workplace
“There’s a lot of things in our mind that are probably not true. We just don’t take the time to figure out what the problem is. People don’t want to…
Why Don't You Ask for Feedback?
“You don’t get in trouble for what you know. You get in trouble for what you don’t know.” Creating excellence is magic, and the secret lies in the details. From…
Explain What You Can Do For Me
“You have to figure out a way to stand out. Then whatever that thing is, tell people. Let them know here’s what I can do for you.” Unlocking opportunities isn’t…
Innovation in Leadership
“I define creativity as the ability to have an idea. Everyone has a thousand ideas a day. I define innovation as the ability to get the idea done.” Creativity is…
Using Video for Customer Support
“Customers today really want that speed of answer. They are impressed when people who get back to them quickly and answer their questions.” Video can transform your customer service in…