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May 30, 2023in blog post0by Lee Cockerell

Using Technology to Serve Customers

Today, Jody and I evaluate the answer to a recent webinar question. Haden asked, “How do you see technology being integrated with customer service to deliver improvement?”.  I will be…

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July 19, 2022in blog post0by Lee Cockerell

Overcoming Technology to Connect With People

Technology is a crucial part of everything we do. But does it get in the way of connecting with customers and co-workers? Getting people to talk and interact has become…

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