The Good, The Bad and The Ugly

Here is one of the many letters I receive from guests that want to tell me how great the Cast Members at Disney are and also here is an article on how to be a really bad boss.

Dear Lee

I want to say thank you.  We visited the Walt Disney World® Resort this summer.  My husband is on active duty in the Army, and we had been saving for years to visit.  We already had plans for our vacation when we learned about your program for savings.  Because of the savings on the tickets, we were able to enjoy more inside of the parks.  We were able to enjoy luxuries like dining in The Crystal Palace and Cinderella Castle.  We were able to buy all of the souvenirs we wanted.  You helped to make this the experience of a lifetime.  It was truly the best time we have ever had. 

My friends and family are tired of hearing about it.  My children still tell everyone they meet about it (even clerks in the grocery store are not spared their stories).  Everyone in all of the parks was so friendly and made everything “magical”

It still brings tears of happiness to my eyes to remember.  With my husband being gone so much, it makes every second we have together important, and we could have spent that time no other way.  We are dreaming of and saving for our next visit.  Again, thank you so very much!!!

 Being Together Is So Important . . . and being together here at the Walt Disney World® Resort is the best place of all.  We receive so many letters from military families thanking us for the great job you all do in making their short time together as a family so special. Thanks for all that you do.  As you can see, you “make dreams come true” for families!   . . . Lee

And then there are the experiences of a lifetime from bosses who are jerks. I hope you don’t have one of these.

Seven Simple Rules to Create a Fear Based CultureBoss-yelling Thanks to the readers of this blog, I’ve collected a really excellent list of things to do if you’re a leader who wants to create a culture of fear in your organization. Not that the readers and commenters are suggesting that you actually do these things. Unfortunately, though, a lot of them have been on the receiving end of these behaviors and have witnessed the negative results. Sometimes these results are, as I wrote in a recent post, Fear Kills, matters of life and death. Most of the time they’re not. (At least not immediately.  Working in a stress inducing, soul sucking environment is never good for one’s life expectancy over the long haul.)

So, with the idea in mind that a good way to learn leadership is to do the opposite of what really crappy leaders do, here is an edited list of readers’ suggestions for seven simple rules for creating a fear based culture:

1.   Kill the messenger.  When someone brings you bad news, let them know through your spoken language, your body language, your tone of voice that you can’t handle the truth. 2.   Thank the messenger and then ignore them. Give them a figurative pat on the head when they point out a problem and then go right ahead and do what you were going to do anyway. In no time, people will learn that you really don’t want to hear it.

 3.   Ignore the people on the front line. Better yet, make it impossible for them to get the real story to you.  After all, they’re only the ones that are closest to the customers and the competition.4.   Let your insecurity run rampant. The troops love it when you do.  Show them how insecure you are by micromanaging their every decision or move.  Explode in rage when they do something without checking with you first. Pretty soon, they’ll be paralyzed with fear and nothing will happen without your personal involvement.

 5.   Defend yourself no matter what.  If someone has the temerity to offer you some constructive feedback, give them at least three reasons why they’re wrong. Let’s get real; they don’t know what it’s like to be you and deal with the pressure you’re under.

 6.   Tease them until they cry.  Well, maybe not until they cry, but what’s wrong with them if they can’t take a joke?  Your position of power makes you even funnier than you were before you were a boss.  If you really want them rolling in the aisles, make jokes about job security.  They love that.

 7.   Keep them guessing. Create an air of mystery about what mood you’re going to be in today.  Benevolent dictator or ruthless tyrant? Only your lackeys will know for sure. Everyone else will be on pins and needles about how to act around you until you spring the mood of the day on them.

 I know what you’re thinking – only seven rules?  There are way more than seven. These are just the ones that were inspired by reader comments. (Thanks everyone.) We all have our favorite rules for creating a fear based culture. What’s your favorite?

 Posted by Scott Eblin on July 29, 2010 in Current Affairs, Leadership, Personal Presence | Permalink

PS: I went to the new Pizza Restaurant at the Italian Pavillion to eat. Wow, what a great job they are doing. I learned that they duplicated the water from Naples, Italy in two wells in the US and that they also import the flour and tomatoes from Italy for the pizza and it shows….The pizza is extraordinary. Now this is world class attention to detail. Congratulations to Nick Valenti and his team from the Patina Restaurant Group for executing a wonderful concept. The spaghetti and meat balls were great too.

Have a great weekend Creating Magic…..Lee

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