At Disney World, seconds matter. Everytime Disney World can take a few seconds out of your wait for a ride, the experience improves for you and everyone in line behind…
Month: November 2015
Manage by Walking Around (Podcast)
When Lee Cockerell was a hotel general manager, he would walk around the hotel. Three times each day he would walk through the hotel, greeting staff members and inspecting rooms.…
Dealing with a Disruptive Employee (Podcast)
Lee Cockerell answers listener questions in this episode. How do you deal with an ambitious worker who causes a disruptive environment? How should you handle it if you are the…
Should You Attend Every Meeting (Podcast)
In this episode of Creating Disney Magic, Lee Cockerell answers listeners questions. Should you attend every meeting you are invited to attend? What should you do when suppliers cause a…