Month: April 2017

One key trait in becoming a successful leader is self-awareness. You have to begin by being aware that you want to be more self-aware. But you also need someone else…

Implementing change can be hard. A new policy can bump into many roadblocks, including seniority. Before you make a change, you have to understand how and why you are making…

Too many organizations overreact when a customer does something negative. Look at the signs you see at most organizations. What language do the signs use? You see words like “Don’t”,…

There will come a time when you have to fire an employee. Whether they can’t get the job done anymore, or the requirements of the job have changed, there are…