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2017
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2017

Year: 2017

December 26, 2017in Podcast2by Lee Cockerell

Speak Up for What You Believe In

We come to you live again from the North Idaho Leadership Summit, hosted by St. Vincent de Paul. The audience asked questions and I answered. Again, we had a series…

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December 19, 2017in Podcast0by Lee Cockerell

Overcoming Challenges

For the first time, Creating Disney Magic was recorded live in front of an audience. St. Vincent de Paul of North Idaho hosted a leadership summit with me as the…

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December 12, 2017in Podcast0by Lee Cockerell

Why Most Companies Get Hiring Wrong

During a recent visit to an upscale hotel, I asked the Bellman if there were a second luggage rack available for our room. “I don’t know”, was all he said.…

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December 5, 2017in Podcast0by Lee Cockerell

Excellent Service Comes From Excellent Training

This episode of Creating Disney Magic was recorded in the lobby of the Coeur d’Alene Resort in Coeur d’Alene, ID. It was the perfect setting to discuss customer service. When…

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November 28, 2017in Podcast1by Lee Cockerell

How to Become a Culture Manager

In this episode, we talk about Jeff Merhige, executive director of Camp Widjiwagan. Jeff applied what he learned in Creating Magic to find new ways to serve better. Jeff wanted…

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November 21, 2017in Podcast0by Lee Cockerell

The Power of Appreciation

When I spoke to the Tennessee Air National Guard, the Colonel surprised me with a challenge coin. A challenge coin is usually an award for excellence given out by officers…

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