Tim McHeffey created a Teacher’s Guide for my book Creating Magic. This guide will provide discussion questions and key concepts for every chapter. Using this guide will help students get…
Month: August 2017
Holding Contractors to a High Standard
This week a listener asked a question about whether a company should hire employees or contractors. Sometimes organizations let contractors get away with behavior they would not let performers get…
The One Question You Should Ask Every Employee
When I was in charge of East Coast Food & Beverage Operations for Marriott, I would stop by a hotel and meet with the waitresses and waiters. I would ask…
How to Handle an Exit Interview
When you leave a position, you are often asked to do an exit interview. How should you handle it? If you are taking a position in the same company, only…
The Candid Truth About Candor
How candid are you with the people you care about? Candor does not show up as often as it should. But you can’t have a healthy workplace without candor. If…
Are You Willing to Take a Risk?
If you have been to Disney World, you may have enjoyed a great meal at the California Grill. California Grill may seem like a standard at Disney World now, but…