This episode we celebrate the 150th episode of Creating Disney Magic. On this episode, we take on two listener questions. We talk about what to look for when you partner…
Year: 2017
Improving Customer Service by Traveling
I recently returned from a tour through several countries including Russia, Czech Republic Austria, and Hong Kong. It reminded me how traveling and gaining a new experience can help you…
Becoming Qualified is the Key to Making More Money
When I was at Disney and someone would tell me they wanted more money, my answer was almost always “yes.” But probably not in the way you think. Here is…
Implementing the Disney Great Leader Strategies
There was a time when I was running Walt Disney World when I was frustrated we were not improving customer service quick enough. At the same time, we were not…
How to Handle Angry Customers
In every organization and every business, we have to deal with angry customers. Some of them are so angry the situation can be hard to diffuse. When a family saves…
Teacher's Guide for Creating Magic
Tim McHeffey created a Teacher’s Guide for my book Creating Magic. This guide will provide discussion questions and key concepts for every chapter. Using this guide will help students get…