One key trait in becoming a successful leader is self-awareness. You have to begin by being aware that you want to be more self-aware. But you also need someone else…
Year: 2017
Overcoming Resistance to Change
Implementing change can be hard. A new policy can bump into many roadblocks, including seniority. Before you make a change, you have to understand how and why you are making…
Are You Offending Your Customers?
Too many organizations overreact when a customer does something negative. Look at the signs you see at most organizations. What language do the signs use? You see words like “Don’t”,…
How to Fire an Employee with Compassion
There will come a time when you have to fire an employee. Whether they can’t get the job done anymore, or the requirements of the job have changed, there are…
Women in Leadership Roles
Change comes slowly in some organizations. It is not just organizations that change slowly. Even in some countries, change can take longer than you would hope. A young lady from…
How Can You Inspire Yourself?
How do inspire yourself? For me, inspiration comes from doing what I love. I focus on being a teacher and helping people grow. When I receive a note from someone…