Change is never easy, but it pays off to change. In this video, I share two stories of change. One story led me to France. The other story led me…
Year: 2018
Creative Ways to Find and Hire the Right People
When you are searching for people to add to your staff, you have to have a wide approach. Don’t just post a job opening and hope the right person applies. Finding the right person starts…
Delegating Authority in an Emergency
Emergencies are the extreme example of finding out how well you have done in delegating authority. When you have an emergency you have no time for anyone to wonder what…
Disney Pins and Cast Member Appreciation
Disney Pins are popular with guests of Walt Disney World, but I found they were also an effective way to show appreciation, recognition, and encouragement to cast members. In this…
The Story of Hurricane Mickey
My office is full of memorabilia from my career at Disney. Hurricane Mickey is one of the most treasured Disney items I have. In this video, I share the story…
Mastering the Four Guest Expectations
No matter how big or small your organization is, your customers all have the same expectations; Make me feel special Treat me as an individual Respect me Have knowledgeable employees…