Today Jody and I are answering a question submitted by Melanie Maximus. Melanie asks, “How do you handle negatives posts online or comments in person from former employees?” In the…
Year: 2021
Don’t Be Good When You Can Be Great
Today Jody and I are talking about what it takes to create a great experience. I have visited restaurants where the food was good, but the waiter was great. Their…
Don’t Argue with a Customer
Today, Jody brought up an interesting story I had illuded to when we first started this podcast. In the 1970s, I ran a restaurant in the Fairfield Inn in Philadelphia.…
Can Culture Compete with Compensation?
In today’s corporate landscape, it is hard to fill jobs. Many leaders ask how to make their companies a desirable place to work, especially if you don’t have direct control…
Reintroducing Staff to the Office
Today Jody and I are covering a topic that is relevant to many companies. What do you do when you are reintroducing staff back into the office? So many companies…
Empowering Employees to Make Decisions
Today I am taking a listener question: As a manager, how do you set professional boundaries between you and employees but still be there for them and be supportive? This…