Make Reality Fantastic

For all of you out there remember that you can make reality fantastic for your customers and for your fellow associates. When things go wrong you can make them right quickly.

Go out into your organization and make reality fantastic for every customer this week. Start this new habit and your business will thrive. When you do a great job, recessions are not as harsh.

MAKE REALITY FANTASTIC FOR EVERY CUSTOMER THIS WEEK

  • Reality is being out of stock, and fantastic is getting it back quickly and delivering it to your customer’s home.
  • Reality is having cold food in a restaurant, and fantastic is someone fixing it immediately and then buying you a dessert to make up for it.
  • Reality is being hot in the Magic Kingdom, and fantastic is getting squirted from a mist bottle by a Cast Member.
  • Reality is not getting to see your favorite Character, and fantastic is one of  the Disney Cast overhearing that and making it happen.
  • Reality is dropping your ice cream cone, and fantastic is a Cast Member quickly getting you another one.
  • Reality is having a disability, and fantastic is being made to feel special by every single fellow associate in your organization.
  • Reality is discrimination, and fantastic is never seeing it happen in your organization.

There is much reality in life that can be turned around and made fantastic by all of us . . . and especially by YOU!   . . . Lee

2 Comments
  1. RIGHT ON DAN….THANKS FOR YOUR REPLY…LEE

    Reality is a learder who is cold, distant, and worried about losing “power”, fantastic is a leader who shares good ideas to make other leaders better! Thanks Lee.

  2. NIck I just took a look at the link. Good recovery by Disney. Glad it worked out. In this case reality was good…Lee

    NICK….THANK YOU FOR RESPONDING AND FOR THE ADDITONAL POINT OF VIEW…LEE

    Reality is miscommunication between a guest and a frontline employee, and fantastic is a leader who remembers that most people are good, honest and deserve to be treated as individuals.

    …that idea was sparked by this blog, upon which I inadvertently stumbled while doing some research earlier today: http://endoften.blogspot.com/2008/07/story-disney-really-wants-me-to-tell.html . Skip to the paragraph past the second photograph.

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